> Why they don't help at all?

If it's anything like the UK, the staff have incredibly secure jobs and recently secured some good changes to their working conditions/pay. It's probably not in their contract to announce in other languages, so they do exactly what their contract says

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pjerem 9 hours ago | parent | next [-]

Idk how it is in Germany but my wife is currently trying to became a train driver in France and there are far more requirements that what you would imagine.

Even if the job is actually opened to basically everyone (and that’s pretty nice), you have to be in perfect physical and psychological shape with pretty strict tests, you have to be intellectually apt enough to follow the training which is pretty intense. You have to accept work conditions such as not knowing your work hours until the day before. You have to accept sleeping who knows where at least 2 times a week. You have to accept having only one weekend off per month.

So what happens is that when you have that much filters and you still want to hire train drivers, you can’t afford to expect your drivers to know another language on top of all of the rest.

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flr03 9 hours ago | parent [-]

Nothing is perfect but living in the UK after living in France, I have now a lot more love for SNCF than I used too.

	▲	pjerem 8 hours ago \| parent \| next [-]
		Actually I’m a taking the train everyday to go to work and I have barely any complaint with the SNCF. Most of the time they do what they can to deal with issues. I don’t feel like there are too much issues it’s just they are extremely bad at communicating issues when they happen. Sometimes the train is not there when it should but on the screen it just disappears as if it passed. Most of the time it’s just 2-5 minutes late but you can’t know. Maybe it’s just late. Maybe the traffic is stopped. Who knows. I just dont understand how they don’t have people whose job is just writing messages for the information screens. What is worse is that in my region, they have a pretty decent community managers for live information but they only post information in twitter because why not. So they already have the people doing this work but those people are saying different things than what the screen shows. Just let them write things on the screens :D
	▲	uxcolumbo 9 hours ago \| parent \| prev [-]
		Why is that? Better service?

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graemep 10 hours ago | parent | prev [-]

I have found station and train staff in the UK to be very friendly and helpful.

They do have very good pay (drivers can earn as much as some airline pilots) and a very good pension scheme on top of that.

	▲	nephihaha 9 hours ago \| parent \| next [-]
		I wish I could say the same. UK trains are so unreliable and expensive I barely ever use them.
	▲	hdgvhicv 9 hours ago \| parent \| prev [-]
		drivers have amazingly good pay compared to say bus drivers, but station staff and on board staff don’t.