> After introducing the CEO, the number of discounts was reduced by about 80% and the number of items given away cut in half. Seymour also denied over one hundred requests from Claudius for lenient financial treatment of customers.

> Having said that, our attempt to introduce pressure from above from the CEO wasn’t much help, and might even have been a hindrance. The conclusion here isn’t that businesses don’t need CEOs, of course—it’s just that the CEO needs to be well-calibrated.

> Eventually, we were able to solve some of the CEO’s issues (like its unfortunate proclivity to ramble on about spiritual matters all night long) with more aggressive prompting.

No no, Seymour is absolutely spot on. The questionably drug induced rants are necessary to the process. This is a work of art.