I assume it's to make it seem like an actual call center rather than a scam. I recently got two phone scam attempts (credit card related) that sounded exactly like this.

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ldenoue 4 hours ago | parent | next [-]

I built a voice AI stack and background noise can be really helpful to a restaurant AI for example. Italian background music or cafe background is part of the brand. It’s not meant to make the caller believe this is not a bot but only to make the AI call on brand.

	▲	grim_io 3 hours ago \| parent [-]
		You can call it what ever you like, but to me this is deceptive. Where is the difference between this and Indian support staff pretending to be in your vicinity by telling you about the local weather? Your version is arguably even worse because it can plausibly fool people more competently.

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SoftTalker 4 hours ago | parent | prev [-]

you actually answer unknown callers?

	▲	Loughla 4 hours ago \| parent \| next [-]
		Yes. I own a business.
	▲	the_af 4 hours ago \| parent \| prev [-]
		Yes. Sometimes it's a legit call. Not often, though. Example of legit calls: the pizza delivery guy decided to call my phone instead of ringing the bell, for whatever reason.