One problem is once you’re in deep building a phone IVR workflow beyond X or Y (yes, these are intentional), callers don’t care about some deep and featured input menu. They just mash 0 or pick a random option and demand a human finish the job and transfer them - understandably.

When you’re committed to phone intent complexity (hell), the AI assisted options are sort of less bad since you don’t have to explain the menu to callers, they just make demands.

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tartoran 5 hours ago | parent [-]

What if the goal is to keep gaslighting you until you give up your demands?

	▲	9x39 5 hours ago \| parent \| next [-]
		Most voice agents for large companies are a calculated game to deter customers from expensive humans as we know, but not always. Sort of like how Jira can be a streamlined tool or a prison of 50-step workflows, it's all up to the designer.
	▲	8note 3 hours ago \| parent \| prev [-]
		you bought something from the wrong company, and you arent gonna get helped by phone, bot, or person