This is an insane take.

The number of MacBooks I’ve seen shipped back to repair center for weeks, over a single non functional key, is astonishing.

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cosmic_cheese 8 hours ago | parent | next [-]

But how common of a problem is this, now that Apple is well clear of the butterfly keyboard mess? I haven’t had to get my MacBooks repaired even once in the past decade and change, and that’s despite two of the machines I’d used during that time being the butterfly/touch bar models!

That being said, yes it’d be better if such a repair were quick and easy, but I’m not sure that it’s so valuable as to justify battery life being around a third what my MacBooks get or wrestling a buggy, immature BIOS and all the issues that come with that. A laptop that’s bad at being a laptop isn’t worth a whole lot…

	▲	paulddraper 6 hours ago \| parent [-]
		You are correct that example has been made very much better.

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Aurornis 9 hours ago | parent | prev | next [-]

As opposed to taking the part out of a Framework laptop, shipping it back to the repair center for weeks, and then reinstalling it when it comes back?

Or if time is of the essence, ordering the brand new part to skip the repair process and then installing it yourself when it arrives later?

Contrast this with the amount of time my coworker spent hauling his laptop charger everywhere and obsessively topping up his laptop battery while traveling because the battery drain during sleep was a problem at that time. This added extra wear and tear on the battery, of course, but I guess he could replace it himself?

	▲	paulddraper 8 hours ago \| parent [-]
		You just order a new key, and install it. And not have the downtime. (You can remap key or use an external keyboard.) And yeah, replacing the battery is easy. Not a Framework, but I replaced a laptop battery some years ago, was glad I had that option, because lithium battery lifetime always decreases eventually. I’m old enough to remember when many phones and some laptops had removable batteries. Switch to a spare, and boom instantly full, you didn’t need to tether it to a wall.

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Spooky23 3 hours ago | parent | prev [-]

That was due to a defective keyboard design that the company denied, failed to fix after several revisions, and was ultimately sued for.

I was stuck with one of these at work. I’ve owned or had in my custody probably 30 laptops since 1995. It’s the only one that required keyboard replacement, and ended up needing 3.