> someone understanding the limits of the people they delegate to, and putting in a process so that delegation to even a very dumb person still has successful

Oh, man, is he the only smart person in the whole department of >100k employees and an >x contractors??? What other fantasy do you need to believe in to excuse the flaws? Also, if he's so smart why didn't he, you know, hire someone smart for the job?

> even a very dumb person still has successful

Except it's easier to make mistakes following his process for both smart and dumb people, not be successful!

> Actual smart people know that the process is more important

So he's not actually smart according to your own definition because the process he has set up was bad, so he apparently did not know it was important to set it up better?

> important than the minutiae

Demanding only paper redactions is that minutiae.