> The comments here sound like they're from people who don't work in tech or at large companies...

Or they're from people that read the headline/article.

It editorializes the motivation for this being "Safety" and thus, a lot of users are pointing out how hollow that rings or how misguided it seems when there's ways we'd much prefer they take to improve safety. For example, lack of physical buttons and the consolidation of everything into the touchscreen, which the article also acknowledges (and in turn, acknowledges that Volvo is aware people are growing more disgruntled with it).

This isn't a lack of understanding that big corporations are capable of having multiple people doing multiple things, this is us questioning if Volvo's reputation for actually caring about safety still holds true, or if their new owners with the final say in these matters (Geely) is just riding on that reputation by ignoring the much more pressing safety concerns yet knowingly cashing in on that reputation-capital by pandering to those same concerns with a font.

The headline wasn't written by Volvo.

Does the font improve safety and is that the motivation, or not?

There are comments here like "They should instead focus on their overall software stability and usability", and spankalee is correctly pointing out that it's a false dichotomy.