and for anyone with 4 hours to kill... here's as an incredible documentary covering the misaligned incentives and poor guest experience at the now-shuttered Disney Star Wars hotel.

https://youtube.com/watch?v=T0CpOYZZZW4

She covers everything - the line getting in to the hotel, the size + cost of the rooms in comparison with the same size/cost on a Disney cruise ship, and theories on why the experience was so poor.

Jenny Nicholsen is as excellent as Kevin Perjurer’s Defunctland. I highly recommend both.