Not OP, but when I first tried to learn IPv6 for my home internet, I found that it's very important that you get the DHCP-PD prefix size right when configuring your router, or it would just not work at all.

I have Comcast, and they do give me a /56, but you can't ask for a /56 in the DHCP-PD request, because they don't support a single request grabbing all of your prefix space. You have to ask for /60's, which I had to find out through trial and error.

But it may have been even worse (my memory is fuzzy) because I think at one point I did successfully get a /56, but that then exhausted my DHCP allocation, and then after I rebooted my router I couldn't get anything any more. It didn't help that the router I had been using (Unifi security gateway) didn't seem to keep a static DUID that comcast was happy with, so I kept getting new prefixes every time it rebooted.

Comcast probably has so few customers that bring their own cable modem/router at this point that they basically don't have any support for this, you won't get anything from them over the phone, they just push you to pay them to rent their equipment (where they configure all these parts the way their network expects.) You have to be adventurous to run your own equipment with IPv6.