I'd go a few layers even broader than this article and say that the modern tech industry has an abysmal track record when building tools for non-software technical fields. Tech builds either their own software-oriented workflows or the most dumbed down consumer-oriented workflow they can. Law is an excellent example of a field with a very high degree of fidelity, philosophy, and process yet it can only ever have partial crossover with software development methodologies. Tech often treats someone like a lawyer as either a substandard developer or an advanced consumer without making a real effort to understand the context and needs of highly complicated yet non-software professions.