But Kobo is bad too. Try refunding a book. Their website sent me in neverending circles and still I could not find a way to refund. Their stuff requires some specific reader or so. I don't quite remember the details, but I bought a book, thinking to avoid Amazon shit. Then I realized that their stuff sucks and I don't want to buy their blessed device or install special reader software. Also not DRM-free. So I wanted to refund, but couldn't. It is a very bad user experience. The only good experience you get from them is, if you go all in on their software/devices.

Since I couldn't refund, I had to pirate the book as epub/pdf from elsewhere. I decided to never again buy anything from Kobo.