A friend of mine received a double shipment for a $300 order. Being honest, he contacted customer service to arrange a return. Everything seemed fine until a few days later when he noticed they had also refunded his original payment. He reached out again to let them know, and they said they’d just recharge his card. Apparently, that transaction failed (no clear reason why), and without any warning, they banned his account, wiping out his entire Kindle library in the process. Amazon works wonderfully right up until it fails spectacularly.

I wonder just like retailers are required to account for local sales taxes (I know it is not that clear cut), there should be some enforcement mechanism to settle disputes locally. Setup an agency which "legally" provides support for google, Amazon, and all those unreachable entities. Provides local jobs as well as quick grievance redressal. Maybe something like consumer protection agency but not federal, maybe at least one per county maybe more depending on the population.

Edit - I don't mind paying for the service. Maybe charge everyone $99 to file a case to avoid everyone piling on, but it helps resolve most egregious ones, and fee could be refunded at the agency's discretion.

I never bought any ebooks off Amazon without removing the drm at the time. I did buy a lot of shows and movies, but if they take those away, I'll just pirate them, given I've already paid.