They failed to deliver a Pixel phone to me - they never even tried to deliver it and the status said "permanent delivery failure" so I assumed they'd automatically refund me.

Fast forward a few months, I never received a refund and they claim they have no record any more. I could chargeback my credit card but I imagine I'd also be permanently banned from Amazon - so instead I accept they've just stolen $1000 from me with no recourse...

(if anyone from Amazon is reading this, my email is in my bio!)

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MaKey an hour ago | parent | next [-]

It seems wild to me to just accept a loss of $1000 for something that isn't your fault. I'd be persistent in each contact with Amazon and if you're really not getting anywhere I'd go to small claims court or do a chargeback.

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robin_reala 3 hours ago | parent | prev | next [-]

For $1k stolen from me I think I’d go with not shopping at Amazon again, tbh.

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mynameisash an hour ago | parent [-]

Yeah, I get that Amazon is incredibly convenient, but $1000 is $1000 no matter which company takes it from you. If some local mom and pop shop effectively stole $1000 from me, you can bet your ass I'd never patronize them again.

	▲	II2II 20 minutes ago \| parent [-]
		They never said they continued to patronize Amazon. Given the thread kicked off with claims about loosing access to DRMed content due to an unrelated delivery/payment issue, the person involved may be concerned about loosing access to digital content. Some people spend a lot of money on books, movies, etc.. The $1000 may be a drop in the bucket.

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philo_sophia 2 hours ago | parent | prev | next [-]

Just ask for the refund. If they lock your account you can always make a new one (gonna be a scary day when that isn't possibl cuz they use biometrics or something.....).

But if they just close your account in response to asking for a rightful refund.... Literal thievery

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gorbachev 2 hours ago | parent | prev | next [-]

Something similar happened to me. The delivery company returned two packages, two separate orders, as damaged back to Amazon. They were marked as "delivered". They automatically refunded just one item in one of the returned orders.

I had to call them to get a refund for all the items on all the orders, and even then they had a lot of difficulty figuring out what was happening. Isn't Amazon supposed to be a world leader (maybe after Walmart) in this stuff?

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deltaburnt 2 hours ago | parent | prev | next [-]

Much less money lost, but Amazon is notorious for not providing free game codes that are supposed to be included with GPU purchases. The customer rep at first apologized and offered a small refund (less than the cost of the game). A later rep started implying I was trying to defraud Amazon.

Many people online share similar experiences. Wonder how much money this wide-scale fraud saves them.

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mgr86 39 minutes ago | parent | prev | next [-]

wait is your email really username@username.net? I registered java.lang.string (at) gmail back when I was learning java 20+ years ago. Haven't really used it in over a decade though.

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everdrive 2 hours ago | parent | prev | next [-]

That should be the last straw. In the least, why haven't you closed your account?

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dust-jacket an hour ago | parent | prev [-]

No, this is silly. Don't do this. You absolutely keep pushing for a refund and go via you CC provider if they don't respond.

	▲	barbazoo an hour ago \| parent [-]
		And risk being locked out of the world’s online marketplace and all of Amazon’s other businesses? Maybe a bit hyperbolic but that’s where we are headed for sure.