I'm honestly surprised this is such a groundbreaking insight.

The OP may be exaggerating a bit (it's marketing for their startup after all), but I'd expect that if you want to develop a product for a certain market, researching how the customers in that market operate and what their technical constraints are would be one of the first things to do.

Obviously, random people on Twitter won't do this, but here there seem to be entire companies that expect the whole legal system to move into their proprietary cloud. How did they imagine this would work?