When did you do it? The minimum package is $8. If you did this in the past, why didn't you reach out for support? I get more than 100 customers per day and rarely have issues.

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laurentiurad 4 days ago | parent [-]

ah now I see you generated your pics 8 minutes ago. You can now see them on your account page. I have a clear disclaimer that says it can take up to 30 mins to generate the photos and that you will get an email once the photos are ready.

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Sammi 4 days ago | parent | next [-]

You probably need to add some visual indicator that the generation is ongoing. A progress bar is ideal, but those can be hard to feed with real data.

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laurentiurad 4 days ago | parent [-]

Thanks! I wanted to implement something like that, but it's difficult to predict the progress since it's depending on how many requests are being handled in that exact moment, but it never got past 25 minutes, not even during peak hours. I am thinking of adding a modal saying that you can close the page and you will get notified over email when the photo generation is ready (the email part is already there).

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ChromaticPanic 3 days ago | parent | next [-]

Doesn't have to be accurate. Just always set it to 30mins if it will never go past that. Most people will be pleased it finished sooner.

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reed1234 4 days ago | parent | prev [-]

Maybe a queue then?

	▲	laurentiurad 4 days ago \| parent [-]
		I am not sure if this is a problem that should prompt an architecture change of that caliber. I use a distributed network of GPU-machines and each request is handled sequential. If all machines are busy, then the request goes into a queue already and is being picked up by the first machine that becomes available. Also, the user got the pictures after just a few minutes and there is a clear disclaimer, and an email is being sent to the user once the pics are ready. On top of that, I have no complaints from other users about it. It's clear to me that the intent of the user was to cause some reputation harm, which I think didn't work. I also got an email from a person with the same first name (not sure if it's the same person tho) that they offer UX services for Headsnap.

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pjc50 4 days ago | parent | prev [-]

Thirty minutes? Polaroid film could do it in five.

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laurentiurad 4 days ago | parent [-]

30 pictures? I doubt that

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ben_w 4 days ago | parent [-]

Polaroid paralellises well.

	▲	laurentiurad 4 days ago \| parent [-]
		anyway it's just a disclaimer. It never took more than 25 minutes and the fastest generation was 3 minutes for >30 pics.