We all have our moments, and I personally consider HN to be “best effort”, almost like a volunteer project. I’m not certain I’m correct: but thats the optics I have so my expectations are adjusted to that.

So don’t beat yourself up please.

When I worked for “SaaS unicorn” we typically had multiple levels of escalation, and acknowledging would have done nothing because the alarm would continue firing until fixed. Not sure what’s changed in 15 years of ops, I had assumed it would be better now- I can’t imagine silencing an alert totally by acknowledging it- if its still occurring.

I’m totally fine with how you handled it, if anything I am thankful. But that seems to be a system I would improve if I had the time.

“mute” is different than “resolve” to me, and both should exist. (Where mute is an acknowledgement of an issue as ongoing.)

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giancarlostoro 12 hours ago | parent | next [-]

Yeah we don't exactly pay to be on HN, not much to complain about. I appreciate everyone who works on HN.

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jacquesm 7 hours ago | parent [-]

We pay with content and with the fact that we attract the talent that eventually ends up powering ycombinator investment rounds.

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phantasmish 6 hours ago | parent [-]

It’s ad-supported. Any post with comments disabled is definitely an ad. Probably a lot of the others are, too.

	▲	abustamam 2 hours ago \| parent \| next [-]
		Your comment makes me realize that I consume HN differently than many others, because I've never seen a post with comments disabled and I've been around here for at least ten years. It's not that I don't think they don't exist — they obviously do because you're mentioning them. I've just never encountered one, primarily because I don't casually browse HN, ever. I subscribe to a pushbullet channel that notifies me when a post hits 500 up votes. That's it. The list of submissions on the home page (even on reddit) is just overwhelming to me so I use the pushbullet channel as a sort of community curated "best of" or "trending" signal. Not to say that I don't procrastinate or waste time doing other nonsense. I can definitely spend a lot of time reading HN comments, as I'm doing right now. Anyway,anyone who finds themselves with a problem with HN should try that out :)
	▲	mysterydip 4 hours ago \| parent \| prev [-]
		I assumed the main purpose was to show off the ycombinator batches when they launch.

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scottlamb 12 hours ago | parent | prev [-]

This. If it were a business-critical money fountain, I'd expect follow-the-sun SRE coverage. I don't think it is, so I can probably accept drinking my morning coffee without scrolling HN once in a while. There's only so much one can beat oneself up about a slow/incorrect response when the on-call is handled by what, just one person? maybe two people in the same time zone?

(Might be wise though to have PagerDuty configured to re-alert if the outage persists.)