> If your SaaS can’t compete on the service part, the software part ain’t gonna make or break you.

Oh, your bootstrapped team can’t simultaneously develop from scratch and support the new open source software project AND outcompete a multi-billion dollar business who decided to offer your service as a below-cost addon to their offering used by millions of people on day one? Tough luck, greedy bastard, you should have stayed in your cubicle.