It looks like you are passing judgement on the OP's situation.

As the OP, I can confidently tell you that you are absolutely in the wrong. You do not have sufficient information to pass this judgment.

I was emphatically not, "trying to make the situation better." Though that was the excuse that I would have made for myself. I was distracted, and wanting the problem to go away so I could get back to something else. (Which was rather less important.) I was throwing out suggestions before I had heard enough to say anything that had any chance of actually being useful. And if my mindset had been, "trying to make the situation better," I would have absolutely realized that.