I don't know if you guys do write ups, but cloudflare's write ups on outages is in my eyes the gold standard the entire industry should follow.

When I was at Big Corp, I loved reading the internal postmortems. They were usually very interesting and I learned a lot. It's one of the things I miss about leaving.

A tech company that publishes the postmortems when possible always get a +1 in my eyes, I think it's a sign of good company culture. Cloudflare's are great and I would love to see more from others in the industry.

A big reason for that is it comes from the CEO. Other providers have a team and then at least 2 to 3 layers of management above them and a dotted line legal counsel. So the goal posts randomly shift from "more information" to "no information" over time based on the relationships of that entire chain, the customer heat of the moment, and personality.

Underneath a public statement they all have extremely detailed post-mortems. But how much goes public is 100% random from the customer's perspective. There's no Monday Morning QB'ing the CEO, but there absolutely is "Day-Shift SRE Leader Phil"

Cloudflare deploys stuff on Fridays, and it directly affected shopify, one of their major ecommerce customers. Until they fix their internal processes all writeups should be seen as purely marketing material.