> "Most companies are efficiency-obsessed. Hence, they also expect AI solutions to increase “productivity”

So this is true on paper, but I can tell you that companies don't broadly do a very good job of being efficient. What they do a good job of is doing the bare minimum in a number of situations, generating fragile, messy, annoying, or tech-debt-ridden systems / processes / etc.

Companies regularly claim to make objective and efficient decisions, but often those decisions amount to little more than doing a half-assed job because it will save money and will probably be good enough. The "probably" does a lot of work here, and then "probably" is not good enough there's a lot of blame shifting / politics / bullshitting.

The idea that companies are efficient is generally not very realistic except when it comes to things with real, measurable costs, such as manufacturing.

I think it’s more that companies can want to be efficient but most people prefer the status quo to change on just about any work task if it requires any relearning or training effort.

> What they do a good job of is doing the bare minimum in a number of situations, generating fragile, messy, annoying, or tech-debt-ridden systems / processes / etc.

Is that not efficiency? ~ some managers I know