I thought this was a classy response. It’s very hard to address the original points of criticism without coming across as too defensive, but he managed to do it well. On top of that the author is kind of speaking on behalf of the whole CMS industry, which when all taken together certainly has a lot of issues. He made a good case for his product without trashing his competitors.

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leerob 6 hours ago | parent [-]

I would have appreciated if he asked me before using my name in the post. Especially after I intentionally did not mention them by name at all. Was trying to avoid talking about any one company.

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kmelve 5 hours ago | parent | next [-]

Fair point, we appreciated that courtesy, and I should have reached out first. That was a miss on my part.

My thinking was that it became public pretty quickly once your post went viral (folks were already connecting the dots in the replies), and it felt awkward to respond to the substance without being direct about the context.

But you're right that a heads-up would have been the better move.

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kikki 6 hours ago | parent | prev [-]

Your original post was very public under a very well known brand - you have no expectation of privacy after that. People are going to respond to you publicly.

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leerob 5 hours ago | parent [-]

It's not about a privacy, but common courtesy. Especially after I gave them a heads up in DM about the post and offered to answer any more questions they had. They said they'd reach back out, then didn't, then posted this publicly? Really strange.

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