I rarely need to configure something on my PCs, but rarely is not never, and when I do really need an option, it better be there. There's a gradient between unmaintainable multidimensional matrices of options and "one size ought to fit everyone" and both ends of it make the user miserable.

I think when it comes to config too people really underestimate its power.

On desktop, I often see people waste inordinate amounts of time on workflows that don't suit their use case. Little do they know - there's a config for that!

For example, I'll see people holding outlook like it's radioactive. They'll do the same busy-body work of manually pruning their inbox and sorting stuff and deleting stuff. The config can really help them there, but I think they either don't know it's capabilities or are scared of it.