>the quality and organizational structure of their engineering department

You're not kidding. I had to work with twilio on a project and it was awful. Any time there was an issue with the API, they'd never delve into why that issue had happened. They'd simply fix the data in their database and close the ticket. We'd have the same issue over and over and over again and they'd never make any effort to fix the cause of the problems.

This is probably the first time I’ve seen a human use the word “delve”.

It immediately triggered my - is this AI?