Commentators here presumably work in the industry, possibly even for 'the big companies' (I'd say FAANG but any big, life-depending, big-architecture corp, but you know what I mean, basically)

They should be tripping over themselves of "How can we fix our corporate incentives to actually deal with customer problems". Not "lol OP, sux"

Crazy how the industry with the biggest margins has the worst contempt for their customers