I’ve interpreted it as a sort of head-in-sand coping mechanism for those low-likelihood, high-consequence events people feel powerless over. It’s less distressing to be powerless if you decide that the real issue was a fault by the victim and not a powerlessness you have in common with the victim.

You’re right that nearly all responses are emotional , to maintain internal consistency. Even purchasing large gift cards is a common discounting approach when paying for cloud .

The sad news is when important people get locked out they can call dedicated support . This case was of someone who wasn’t celebrity enough to have that access

Oh I doubt it was his fault. I had something similar happen setting up a phone for a neighbor. Apple decided it was fraudulent after I added her address to the account. It was now dead with no recourse. At least I didn’t spend much on a used phone. Picked up an android and said it’s time to adapt.

I love your comment and I could not just upvote it because it is true with so many things. The technocracy/corpocracy is trying to sell you things that mnake you believe you can have power over everything, even your life. Anyone who "fails" at anything, it is all your fault. I have literally been told my mental illness, and my current homelessness, is my fault because I did not do the right thing. The power and control people think they have over their lives is a paper thin delusion.

Our shared powerlessness should bring us in communion with others, but the technocracy/corpocracy wants to rip that apart and make us dependent on them for profit.

Surprised at the downvotes to your excellent comment.

Good insight - that people dunk on the author as a cope to help the dunker feel less powerless