From my experiences with people at Apple, everyone seems so siloed that it doesn't surprise me that they couldn't help him. It doesn't seem like they have the culture where you could just drop by the Apple fraud team and ask for help for a friend.

Or, they hit the brick wall that is US anti-money laundering laws. It’s illegal to “tip off” (warn) the person if they’ve tripped the AML checks.

At that point, it doesn’t matter how many friends you have on the inside, unless you’ve got one that’s ignorant of the law or willing to risk the penalties.