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andy_ppp 3 days ago

There should be a legal right to a clear explanation and a mechanism of appealing these decisions with an external organisation. I think it’s unreasonable to expect that they should be able to delete users this casually with everything that is tied to your devices.

You could make it so costs for arbitration could be paid up front by the person appealing and then if the account deletion was deemed wrong the company refunds said user. Could probably apply to monetisation on YouTube that I see withdrawn for very dubious reasons too.

ProllyInfamous 3 days ago | parent | next [-]

>arbitration could be paid up front by the person appealing

We need a constitutional amendment that prevents binding arbitration agreements, which removes judicial review from public accessibility.

There absolutely should be a legal right to pursue this through the courts (which require a response from the company, to avoid default judgment).

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My main PiHole blocks all of *.google.* & *.apple.* for many reasons. My exploration into PiHoles began a decade ago, after Google pulled a similar response-less account termination (without explanation). This left me unable to update a blog (with several million annual impressions), with no recourse [0].

[0] Unlike OP's situation, I was able to download most of my writing/photos, only because they were public-facing (website).

abigail95 2 days ago | parent | prev [-]

We have these systems - they are called courts. The subject is in Australia and so am I, I can file a case up to around $100k USD for $150 in filing fees.

If Apple doesn't respond they will lose by default and possibly be held in contempt.

andy_ppp 2 days ago | parent [-]

Are you sure this is available in the UK or US? I’m pretty sure all the legal agreements you sign when joining say the decisions of Amazon or YouTube or Facebook are final so are these Terms illegal?

abigail95 2 days ago | parent [-]

You can file a claim for whatever you want in a court. You have a much higher chance of winning if your claim involves something like you paid a company for a service and they didn't give you it - and now you have damages.

If the company says they have a contract with you where you agreed to this, that's not a very good defense against the Consumer Legal Remedies Act or the Unfair Competition Law, one or both of those provide statutory damages, these are California laws that get enforced every day. You find a Superior Court in CA, pay a few hundred dollars to file, and let Apple respond.

It would be the same story in the UK as it is in California or Australia.