| ▲ | maccard 3 days ago | |
> That almost sounds like some sort of AI, not a human It’s almost certainly not, it’s just humans being human and going off script. I worked in a place where we dealt with an enormous number of customer service requests, and one of our measured support metrics was “how often do the agents deviate from what they’re allowed to offer”. | ||
| ▲ | davidhs 3 days ago | parent [-] | |
> It’s almost certainly not AIs are RLHF'd to have a corporate-pleasing interface w.r.t. metrics. | ||