Nightmare.

The stories of online-only service failures are legion. And yet if you can get face to face support, even one person can do so much. The gap is infuriating.

I didn’t notice, do you have a Brick and Mortar Apple Store you can visit? I can’t help thinking this as I read the post.

Of course this is not a physical hardware issue. Where a store employee could just hand you, say, a new phone. This is on the level of getting a slot on Tim Cook’s day planner, though I imagine the person with the ability to fix this is an underling many levels down Cook on the org chart.