I think the same people/platform made the Best Buy mobile website, they look very similar. Just absolutely atrocious design. It's slow, the UI elements bounce all over the place, it forgets your selections, and godspeed if for whatever reason you need to refresh the page because something chose not to render. That's outside of the store on a good connection. Doing this IN the store is a whole new level of hair pulling frustration.

Also I once asked an employee for help locating an item and they told me to pull up the app. I was like "you pull up the app", and we sat there for 5 minutes waiting for things to load until he decided he'll just help me locate the item lol

I'm just happy that Best Buy recently added the ability to filter out items they cannot actually sell me. The amount of searches I would do where I had to scroll through page after page of 'not available online' 'not available in store' items in order to find a search result they actually had was ridiculous.

Now Home Depot for some reason just doesn't load on mobile (white screen) unless I disable content filtering in the browser. Classy.