I've never had an employee know what a tool is, much less where to find it. All they're doing is doing this process on a slower, ruggedized phone.

I literally watched someone Google "masonry bit" right in front of me.

▲

sh34r 2 days ago | parent | next [-]

It varies a lot by store. I’ve been to HDs where they’re all useless, and others where there’s a good number of knowledgeable DIYers working there.

I think a lot of people just expect too much from a big box store employee making $17/hr… You go to HD because you have an easy job and you’re as cheap as their MBAs. If you need help, go to a supply house or an Ace Hardware or something.

▲

klardotsh 2 days ago | parent [-]

Fully this. Every Ace or Do It Best I've been to in Washington has had at least one Rugged Grandpa ™ on staff who could have given me a PhD-level essay on whatever I asked them about; at Home Depot I'm lucky if the folks there have any idea what an impact-rated bit is or why I specifically need one and NO please stop trying to sell me this other crap if you're sold out of the impact bits, they are NOT the same!

(It gets worse the further from the power tools section you get, I find. I had to explain the difference between a three-prong and four-prong 240V plug once at HD and promptly told my friend to stop asking the staff for "help" finding things.)

	▲	niij a day ago \| parent \| next [-]
		I am buying an impact driver for someone for christmas. Any recommendations on a fastner/drill bit set?
	▲	quickthrowman a day ago \| parent \| prev [-]
		> It gets worse the further from the power tools section you get, I find. I had to explain the difference between a three-prong and four-prong 240V plug once at HD and promptly told my friend to stop asking the staff for "help" finding things. The best feature of Home Depot is order pickup. No need to explain to someone that some appliances use both 120V for control power and 240V power for the motor or heating element; or that you’re installing a receptacle to backfeed a 120/240V panel with a 120/240V generator and therefore you need a 4-wire NEMA 14 series receptacle with a neutral conductor, you just buy one and pick it up from a locker. It’s made buying things from Home Depot tolerable for me, I’m used to buying material from supply houses where the folks are knowledgeable, I know that’s not the case at HD so I don’t even bother asking.

▲

patagurbon 2 days ago | parent | prev | next [-]

The store I worked at for a while had a surprising number of real bearded experts, alongside at least a few younger folks who really understood the internal systems. It was great, but clearly was eroding as the experts retired and young folks with no experience were hired to replace them.

▲

sidewndr46 2 days ago | parent | prev | next [-]

I asked an employee for something by part number and described it. The answer he gave was "why the hell would you want that anyways? I've worked here 13 years and never seen one". I found it on a shelf a few levels up and used a grounding rod from the electrical section to spear it and bring it down to ground level

▲

darrylb42 2 days ago | parent | prev [-]

Though they should be on in store wifi. The big steel box store is a faraday cage that doesn't let the internet in.