>I specifically referred the Shams Jorjani's (CEO of ArrowHead) explanation to Hermen Hulst (the head of PlayStation Studios) why the review score collapsed to 19%, among other issues.

I don't know what you mean. The game literally got 84,000 negative reviews within 24 hours after Sony tried to force PSN on everyone. No bug or missing feature ever came anywhere close to this kind of negative sentiment toward the game.