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kldg 4 days ago

Bless you and your family for all time and beyond. Having to talk to someone before I even get a price to compare, or a demo, drives me mad, and then a week later you get their contract and find they claim ownership of everything your company uploads to them -- all that time down the drain, and the salesperson never read the contract so they don't know what to say. Then there are the smaller companies with unwritten policies -- we used to get call metric software from a small Swiss outfit, but I discovered we were billed based on how many employees we've ever had, not based on current employees, with no method to delete terminated employees from the database -- on what planet do you expect someone to pay a recurring expense in perpetuity for someone who showed up for training one day 5 years ago and was never heard from again? I was so mad when they gave us the renewal price, we made our own replacement software for it.

Anyway, long story short: I now require the price and details before I'll even consider talking to a salesperson, not the other way around. Might actually be a good job for an AI agent; they can talk to these sales bozos (respectfully) for me.