Every time I go to a presentation about the health care options I have, it ends up just being the representative reading off a slide with the actual information. All the information I need is in print. I have never received a single piece of valuable information that wasn’t easier to get just reading the docs myself.

We might live in a different country and serve a different demographic.

My guy saved a lot of people from making dumb mistakes. Then again he's good at his job, and if he was not I would wipe his business. Aligning incentives was very important for me. Most brokers are just bad.