> You can’t fake care. People feel it. In small moments, in the gaps between your words, in the way you prioritise your business over their wellbeing

This resonates with me. I've seen way too much of this "performative" care. It's pretty grating when they start sounding like therapists: "tell me how you're feeling, this must be pretty upsetting, huh?". Or, "do you need any help?" and I'd be honest and say something like - "yeah, sure, someone could assist with x, y, z", -"oh, unfortunately, we don't have anyone available". They know there is nobody there to help yet they feel like they've ticked their check-mark of showing "care".

This is one of those "you're fly is open". People can see and smell the fakeness a mile a way. There are certainly worse qualities and maybe some people enjoy this "therapeutic" approach but it's certainly not a universally better thing and shouldn't become the default. If the care is just not there I'd rather it be just plain and simple without the extra fake fluff.

The most galling part of this is that management thinks we're all too stupid to notice.