It's toddler-level thinking. Replace the complexity of leadership, humanity, and values with "make line go up," because the latter is way easier to measure, especially when you ignore the costs that aren't yours.

Agreed. It really all is an obvious consequence of optimizing only the things that can be measured on a two dimensional graph, at the expense of all the things that can't (even though in the long term those complex, multidimensional things like culture and care and integrity do, indeed, "make line go up", though perhaps with a smaller first derivative)

The first really stupid customer I encountered had a bunch of beanie babies in his office.

I used to mutter about him being that race in Star Trek TNG that kidnaps people to make their ships “go”.

But then one day I had an epiphany. I realized his boss knows exactly what he is. He’s a useful idiot with a knack of getting something for nothing out of people. That’s his skill. Not dinner conversation, but cost control. That and the Gervais Principle explain a lot of our head scratching about bad managers. They just know how to nerdsnipe or neg us into doing free work.

Every time I take a computer to the Genius Bar I impersonate that beautiful moron. I’ve paid for one expensive repair that I feel nobody should have to pay for, but also not paid for two repairs that I knew damned well were out of warranty. All told I’ve paid pretty much what a fair universe should have charged me for lifetime maintenance on my hardware.

The thing is if they know you’re in IT they will engage in a coherent argument with you that explains why they are entitled to deny your claim. If you just say, “it won’t connect to the internet” then they do the mental math on what an argument will cost with this grandpa whose kids bought him too much laptop for his own good and decide a waver is just less work.

It is. Our "security manager" has a dashboard that just literally counts the number of "security policies" we've put in place. Anything that isn't a box to tick is completely ignored as irrelevant. So we are essentially counting how many group policies we can implement and just disregarding the effectiveness of them for mitigating relevant threats and ignoring the added complexity and cost it incurs by making everyone's life more difficult. Systems password management/MFA? Who cares, can't make a graph out of it. It's the dumbest shit I've ever had to deal with.