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tracker1 3 days ago

I think one path that could be used and wholy underrated is simply sitting with a user while they use/navigate your application. The user themselves doesn't necessarily need to be skilled tester, and you will need to have more session time than a skilled tester, but it does work and can help a lot.

Also, try using your app/site without a mouse. I've found it funny how many actual, experienced, sighted testers don't actually know the keyboard navigation for things like triggering menus, select boxes, etc. Personally, I don't think I could get used to the voice navigation myself, it's not that it doesn't work, it's just kind of noisy. Although, most sites are excessively noisy visually imo.

angiolillo 3 days ago | parent [-]

Completely agree on both counts. We do usability testing, including with keyboard-focused advanced users.

But usability testing with blind users presents some unique challenges. A past org I worked at ran some usability studies with blind users [1] and while I was only tangentially involved in that project it seemed that subject recruitment and observations were much more complex than typical usability studies. I haven't managed to run a usability study with blind participants at my current org though we have discussed ways we could recruit blind users for studies -- our software is complex enough that we'd need someone who is both blind and a prospective user of our software.

[1] https://www.bloomberg.com/ux/2018/08/28/visually-impaired-wo...