Even $15 more isn’t enough on account of delivery time, transpo costs, driver time, picking items, and bagging. Current model is for drivers to subsidize by being tricked into taking unprofitable orders.

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michaelt 2 days ago | parent | next [-]

If Kroger operates the same was as Ocado does in the UK, then the drivers are paid by the hour, with the company providing the van and fuel.

Agree a lot of modern delivery businesses involve "self-employed" drivers getting paid a pittance and using their own vehicle and fuel, though.

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mothballed 2 days ago | parent | prev [-]

From what I've seen, for grocery the model is they'll give you the least desirable or near expired stock that the walk-in customers won't grab. So they're basically saving spoilage. This happens so reliably I'm absolutely convinced this is how they 'pay' for it without raising prices.

I've also noticed this with hardware stores like Lowes. If I place a pickup order they more often than not will pawn off on me their broken, returned, or even used and damaged stock. Items like building wrap will have soil and rips on it, concrete mix will be spoiled from moisture, lumber will be all the most warped pieces (if you don't order a whole pallet, expect every last piece of fractional pallet will be knotted to hell, split, twisted, and badly warped), plumbing valves will be open package and leaky, etc etc. It's like clockwork, even if the stock sitting on the shelf doesn't have these problems. Due to this there are some stores I will never do a pickup/delivery order from.

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gambiting 2 days ago | parent [-]

Here in the UK it's common for online grocery sites to say "fresh for at least X days" on every item, so bread will usually say 5 days, eggs 7 days etc etc. Doesn't matter if I select collection(so someone is picking those items for me at the store) or delivery(so they come from a larger warehouse). They stick to that promise.

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NegativeLatency 2 days ago | parent [-]

An example of my experiences: you’ll get the apple with the bruise and maybe some damage instead of the nice one you’d pick out if you’re shopping for yourself.

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bloak 2 days ago | parent | next [-]

That's my experience, too. Also the dented tin and the miniature mango. And, if the order is arriving at 10pm, the salad best before midnight.

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kakacik 2 days ago | parent | prev [-]

A counter-example - with a weekly shopping list way too long (family of 4), its hard for the husband to pick up all items as fresh as possible and do all necessary checks on each of them. Or in other words - even people themselves do make same mistake, I certainly do.

	▲	VLM a day ago \| parent [-]
		People will forgive themselves for saving money, but will not forgive others at the delivery service for charging extra. There is no delivery service that's cheaper and good enough, or dirt cheap and expected to be awful, but those are large profitable retail operations. The only sector offered is more expensive, which annoys people if they occasionally get a below average item while also paying a lot more. Delivery is for people who buy tenderloin not ground chuck and they get MAD when their tenderloin isn't perfect.