Congrats you turned Slack into (an even worse version of) Jira.

This got me thinking though. Instead of turning your chat into a ticketing system, has anyone ever turned the ticketing system into a chat?

Like instead of “comments” on a ticket, you get a live chat channel (that can be reviewed later as “comments” for historical data).

Most companies I’ve worked for will setup channels on slack in a similar fashion for projects and initiatives but these are not really ergonomic for someone that prefers to “live” in the ticketing system for work management. And context gets lost the older things get.

You could pair this with a general channel for unfocused chitchat, but all relevant work would be discussed under the work item itself. Perhaps a “slack-like” view where you can see all your watched work items at once in “channels”.

We do a version of this at work. It’s the most productive I’ve felt as an engineer.