Comparing leadership to parenting right out the gate tells me all I need to know about this person's management ability.

Your direct reports are not children. You are not raising them out of an altruistic drive to guide the next generation. You are a part of a team of grown adults. You are not above the team, you have a roll on the team. It is an important roll: as a leader you provide high level direction so people are working towards the appropriate goal and confident it is achievable. Likely you are also acting as a manager, coordinating resources and resolving internal and external stakeholder conflicts. This makes the team more efficient, it's important.

But the people you are leading are the ones actually doing the work. They are likely more skilled at their particular role than you, and knowledgeable about much more. You are not leading them because you are better, you are leading them because that's how you can best contribute to the team.

Leadership has absolutely nothing to do with coaching, connecting, teaching, explaining, linking, growth inducing, or training their subordinates. Zero. Zip. Nada. It is the role of more senior practitioners to mentor their more junior colleagues. Leaders often are drawn from more senior ranks, so it's not uncommon for a person in a leadership role to also be in a mentoring role, but they are two separate and unrelated positions. If anything, the most important skill of a good leader is effectively soliciting the right information and wisdom from the right team members so they can most effectively leverage their team's expertise.

You shouldn't be teaching everyone how to communicate with the customer well, you should be identifying the person who is already great at such communication and making sure the rest of the team is giving them what they need to communicate effectively. The person who is great at such communication should be the one teaching that communication to their peers, and not through coaching but by showing everyone how it's done.

A leadership style of getting your direct reports to do your job for you is transparent in the sense that your subordinates will see right through you.

Role*

Sorry