I used to lurk the Google forums (they even changed the goddamn format of the forums now to where clicking things is tedious and I'm sure it's 100% intentional) and going back years with Google and also I suspect Youtube it was full of users complaining about "You're ignoring all our advice/wants in this thread". I don't remember all of it, but it was product managers being incredibly selective

The tyranny of distance (you can do x where x is usually 'ignore feedback' and you can get away with it separated by hundreds of miles, where otherwise you might get punched in the face) kills me with companies like this. You can't just ignore all of us (the customer isn't always right but it wouldn't kill you to listen every once and a while and if you don't, we'll gradually stop using your product). But you can, because listening to The People isn't where the product managers decide it should be or isn't where the ad dollars are or whatever

It's an emperor has no clothes situation. They know it we know it everybody knows it but we're all (corporate, anyway) just going to ignore it and plug our ears