I've been using Onyx (and Danswer before it) for over a year, and I'd push back on this. We have Freshdesk, Bookstack, Google Drive, YouTrack, and Slack all connected. It seamlessly answers questions like:

"What's Max's GitHub username?" "I need wire transfer instructions for an incoming wire"

We also index competitors' helpdesks and KB articles to track new features they're rolling out. Our tech support team uses it daily because Freshdesk's AI is terrible and their internal KB search is lackluster. Onyx actually finds things. The value isn't in being "one chat to rule them all" — it's in unified search across disparate systems with citations. That's not getting commoditized anytime soon. Keep up the good work, team.