I disagree. This has both APIs as well as connectors. One of the reasons I use Google Workspace as SaaS is because of the extensive API, that gives me the flexibility I need with a great starting point (and continued development, that I continue to benefit from).

Yes, but imagine a chat app that's designed for accountants, that has widgets for accounting, and it's set up for accounting workflows. That's _HUGE_ but not something that a "one chat to rule them all" is going to just go and do. You could use that same example for lab technicians and any other role.