I had to step back for my own sanity when dealing with similar issues with xfinity, had multiple FCC cases open and they just lied their way through it with no impunity.

OP if you're organizing let me know I have a burning fire passion for xfinity to get their just desserts

Do you have any ideas on how to leverage such organization to effectuate change?

It would sure be great to have internet classified as a public utility.