My cable internet was down for 3 weeks after a maintenance, they sent out someone 2 times. We had an irc channel where engineers from most of the countrys isps were in, but not this isp, but then i remember that there was a guy consulting for them. Took him 5 minutes to fix it, it was a problem with my speed profile (increased upload plan) and I was the only one in my area that was on it.