I sympathize with the author. I remain on Charter’s shitlist to this day because I had a very similar issue about twenty years ago, except our connection cut out entirely after ~10MB of data had downloaded in a continuous stream, and the cable modem had to wait for the line to become available again. No amount of technical documentation, logs, traceroutes, equipment swaps, or anything on my end would convince them it was a problem with their infrastructure.

So, exasperated, I filed a complaint with the FCC. A week later, it got fixed along with an apology, no truck roll needed.

I miss when the government had teeth and used it against companies, man.

I recently had to do the same thing with Cox. It’s funny how a customer is responsible for repair fees until the FCC gets involved and all of a sudden they figure out the necessary work outside the house.