> The fact that they can abuse even their enterprise customers and still retain them is what blows my mind.

The large org dependency on 365 and microsoft is a serious info-security and national security risk. 0 interest in improving because they know they won't ever see competition

> they won't ever see competition

Not that Google is any better, but I really want Google to put more effort into Workspace/GSuite and bring it up on par with M365 and all it includes, at least make Microsoft sweat a little bit that one day there might be a possibility for a competing product that can lure enterprises away. Workspace needs better DLP controls, and more of the enterprise-y things that MS wins at, and a bundled MDM that can manage all OSes, and better identity.

Even if the behemoths won't switch due to re-training & switching costs, MS desperately needs a competitor in this space. Barring that, they need to be broken up and forced to sell each bundled product separately and priced appropriately. Otherwise, who can compete with getting MDM, Identity, 2TB personal storage, 2TB sharepoint storage, Teams, DLP, EDR all for $22/user/month.