The "Owner" accounts in Google Play and Apple's App Store are so freaking annoying. The only time they make sense is for solo-founders and even then I've had issues. Now expand it to working at a larger company and it's a joke, a bad one. Oh sure, I'll just get the CEO (or other higher-up) to login and accept new agreements, that will be easy. Even more fun when you tell a client (who logged in exactly 1 time to set up the account) that they need to use a generic email (not a personal one or an employee-specific one), the ignore your suggestion, and then they can't get back in because the person who set up the account left the company. It's a mess.

Also, re "Google Payments", I tried to transfer an app from my personal/solo Google Play account to a new business one I set up for my LLC and it was like pulling teeth. They wanted me to find some payment id from the original $20 purchase I made to get access to Google Play, something I did right around when they first launched and while I still have/use the same email, Google came out with approximately 1 googol different "payment solutions" in the interim and their engineers don't care about data migrations. Finally, after many support emails, they just transferred it without me giving that code which just shows how silly the whole thing was from the start.

I don’t have experience in big tech but in the few SaaS companies I’ve seen the issue is UX designers and Product managers overwhelmingly have a B2C culture.

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