That was something we discussed at my workplace.

Prior hosting provider was a little-known company with decent enough track record, but because they employed humans, stuff would break. When it did break, C-suite would panic about how much revenue is lost, etc.

The number of outages was "reasonable" to anyone who understood the technical side, but non-technical would complain for weeks after an outage about how we're always down, "well BigServiceX doesn't break ever, why do we?", and again lost revenue.

Now on Azure/Cloudflare, we go down when everyone else does, but C-Suite goes "oh it's not just us, and it's out of our control? Okay let us know when it fixes itself."

A great lesson in optics and perception, for our junior team members.