Can’t speak for GP but ultimately I’d rather it be my fault or my company’s fault so I have something I can directly do for my customers who can’t use our software. The sense of dread isn’t about failure but feeling empathy for others who might not make payroll on time or whatever because my service that they rely on is down. And the second order effects, like some employee of a customer being unable to make rent or be forced to take out a short term loan or whatever. The fallout from something like this can have an unexpected human cost at times. Thankfully it’s Tuesday, not a critical payroll day for most employees.

But why does this case specifically matter? What if their system was down due to their WiFi or other layers beyond your software? Would you feel the same as well?

What about all the other systems and people suffering elsewhere in the World?